Business Development Associate, Renewals and Growth
The Business Development Associate will be responsible for managing subscription renewals across ESGpedia’s existing customers, starting with our SME client segment.
This is a commercially focused role within the Business Development team. The Business Development Associate will work closely with the Client Success team to understand account health, customer needs, and renewal risks, while taking ownership of renewal follow-ups, commercial discussions, contract coordination, and timely renewal closure.
The role will carry renewal revenue and retention targets, with incentives tied to performance. In addition to renewals, the Business Development Associate will also identify and support upsell and cross-sell opportunities across ESGpedia’s software and solutions.
Job Responsibilities
- Manage the end-to-end renewal process for ESGpedia’s existing subscription customers, starting with SME accounts.
- Own and maintain the renewal pipeline, including upcoming renewals, renewal status, forecasted revenue, renewal risks, and next steps.
- Engage customers ahead of renewal deadlines to confirm renewal intent, address commercial queries, and drive timely closure.
- Work closely with the Client Success team to understand client usage, satisfaction levels, account health, and potential churn risks.
- Conduct renewal conversations with customers, including pricing, scope, contract terms, and solution needs.
- Identify upsell and cross-sell opportunities during the renewal process and coordinate with relevant internal teams to progress these opportunities.
- Prepare and coordinate renewal quotations, order forms, contracts, and related paperwork.
- Follow up with customers on approvals, signed documents, purchase orders, and other required renewal documentation.
- Maintain accurate and up-to-date renewal records in the CRM, including customer details, renewal dates, deal status, and commercial notes.
- Escalate at-risk accounts early and work with Client Success, Sales, and management to support retention.
- Support improvements to ESGpedia’s renewal process, including renewal cadence, CRM hygiene, reporting, and internal handover workflows.
Requirements
- 1–3 years of experience in renewals, renewal sales, account management, customer success, sales support, business development, or other client-facing commercial roles.
- Experience in subscription-based software, SaaS, ESG solutions, sustainability, or B2B services would be advantageous.
- Strong commercial mindset with the confidence to manage customer follow-ups, renewal discussions, and basic negotiations.
- Good follow-up discipline and ability to manage multiple renewal timelines concurrently.
- Strong attention to detail, especially when handling contracts, quotations, documentation, and CRM updates.
- Good written and verbal communication skills.
- Able to work cross-functionally with Business Development, Client Success, Finance, and Operations teams.
- Comfortable using CRM systems such as HubSpot, Salesforce, or similar platforms.
- Interest in ESG, sustainability, carbon accounting, or technology solutions is a plus.
- Self-driven, organised, and comfortable working towards renewal revenue and renewal rate targets.
Ideal Candidate Profile
The ideal candidate is commercially minded, organised, and proactive in following up with customers. They should enjoy managing renewal timelines, coordinating with internal teams, and ensuring deals are closed on time.
This role is well suited for someone with early experience in renewals, sales, account management, customer success, or sales support who is looking to build a career in B2B SaaS, ESG technology, and recurring revenue management.
Why Join Us?
Be a Force for Good: Your work here doesn’t just tick boxes—it drives meaningful, measurable change for businesses, industries, and communities striving to build a more sustainable future.
Freedom to Own It: We hire capable, driven people and we trust them. You’ll have the autonomy to take charge of your work, backed by a culture that values results over red tape.
Think Big, Act Together: Collaboration fuels us. You’ll work with sharp, mission-driven teammates across disciplines—no silos, just shared goals and smart execution.
Grow Fast, Learn Always: We move quickly and expect a lot—but we invest even more in your growth. If you’re hungry to learn and ready to stretch, you’ll thrive here.
Work-Life, Reimagined: Whether you’re remote, hybrid, or somewhere in between, flexibility is real. We care about outcomes, not hours—and we build trust through accountability.
Resilience Pays Off: If you’re wired for growth, this is where the grind turns into pride.
What We Look For
Self-Starters: You don’t wait for instruction—you spot what needs doing and take initiative. We love that.
Curious Builders: You ask the right questions, dig deep, and thrive in ambiguity. You turn complex problems into elegant, real-world solutions.
Communicators Who Connect: Whether you’re writing a report or leading a meeting, you convey your ideas with clarity, empathy, and purpose.
Accountable High Performers: You take ownership, deliver under pressure, and hold yourself to a high standard—even when no one’s watching.
Passion for Impact: You’re not just looking for a job—you want to do work that matters. Whether it’s advancing sustainability, transforming client outcomes, or innovating with tech, you’re fueled by purpose and driven to make a difference!
ESGpedia is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
Notice
We regret to inform that only shortlisted applicants will be notified. All applications will be treated with strictest confidence.
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